We process orders as quickly as possible to get your gear out to you as soon as possible. This means in most cases, we can’t make any changes after an order has been placed. We cannot make any changes after we have sent a shipping confirmation email with a tracking link.
That being said, if you have already placed an order and would like to
- Cancel the order
- Add or remove items
- Change the shipping address
please contact adam@yupgear.com within 30 minutes of placing your order.
Cancellations and order modifications are not guaranteed and can only be made during business hours (Monday – Thursday from 6am to 5:30pm PT, Friday from 6am to 4:30pm PT).
Orders paid for with PayPal must ship to the original shipping address. If you request an address change for a PayPal order, we will cancel the order instead.
Additionally, we cannot add additional items to an order if ApplePay was used as the payment method.
Please reach out to adam@yupgear.com with any further questions.
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Say what you want to say. If we don't like it, we will delete it. That is just how it is. Can we do that? YUP.