Need to return something delivered to a US address? Please click the link below to begin the process.
For returns outside of the US, please scroll down to the International Returns section below.
To start your return, you’ll need the order reference number (e.g. R123456789) and the shipping zipcode as it appears in your order confirmation email. Then, you can select the item(s) you’d like to return.
CLICK HERE TO START A RETURN (US only) (SORRY THIS LINK ISN’T WORKING QUITE YET)
Please note refunds for mailed returns may take up to 5-10 days for processing upon arrival at our warehouse.
Returning items in multiple boxes?
You will need to create a separate return label for each box. Begin the return process as described above and select only the items that will fit in the first box. Our portal will generate one return label for that box. Then, begin a new return in the portal and select only the items that will fit in the second box. We’ll generate a second label for the second box
We are not currently able to provide prepaid return labels for addresses outside the U.S. We apologize for the inconvenience!
As a result, international customers or customers in U.S. territories are responsible for return shipping. Please send your return package to:
YUP GEAR Returns
1038 E. Bastanchury Road
Fullerton, CA 92835
Inside the package, be sure to include your packing slip; if you no longer have your packing slip, please leave a note with your name, email address registered on YUP GEAR, and order reference number (R123456789). Please note, we cannot process merchandise exchanges for customers outside the U.S.
We recommend that you keep your return tracking information until your refund has been issued.