We want to be sure you’re as happy with your YUP GEAR products as we are. If you’re not satisfied with your purchase, we offer free returns for a refund within 30 days of your purchase, provided it has not been customized, is unused and is still in its original packaging.

INS AND OUTS OF THE YUP GEAR RETURN POLICY

To be eligible for a free return, the following criteria must be met:

• All returns must be related to a YUPGEAR.com order. YUPGEAR does not offer returns on items purchased outside of YUPGEAR.com.
• All returns must be processed through our Returns Portal within 30 days of original purchase. Once approved, a pre-paid shipping label will be provided.
• Any shipping costs from the original order are non-refundable
• Any additional return shipping costs are non-refundable.
• All merchandise must be unused and undamaged and returned in its original packaging.

Once your return has been received,  allow up to 15 business days to process your refund. Refunds will be returned to the original form of payment. YUP GEAR does not offer store credit or gift cards for returned products. YUP GEAR does not accept returns on customized product.

For exchanges, please return your item(s) for a full refund and replace an order on YUPGEAR.com for the correct item.

YUP GEAR does not price match with dealers or competitors.

Need to return something delivered to a US address? Please click the link below to begin the process.

For returns outside of the US, please scroll down to the International Returns section below.

US RETURNS

To start your return, you’ll need the order reference number (e.g. R123456789) and the shipping zipcode as it appears in your order confirmation email. Then, you can select the item(s) you’d like to return.

CLICK HERE TO START A RETURN (US only) (SORRY  THIS LINK ISN’T WORKING QUITE YET)

Please note refunds for mailed returns may take up to 5-10 days for processing upon arrival at our warehouse.

Returning items in multiple boxes?

You will need to create a separate return label for each box. Begin the return process as described above and select only the items that will fit in the first box. Our portal will generate one return label for that box. Then, begin a new return in the portal and select only the items that will fit in the second box. We’ll generate a second label for the second box

International Returns

We are not currently able to provide prepaid return labels for addresses outside the U.S. We apologize for the inconvenience!

As a result, international customers or customers in U.S. territories are responsible for return shipping. Please send your return package to:

 

YUP GEAR Returns

1038 E. Bastanchury Road

#241

Fullerton, CA 92835

USA

 

Inside the package, be sure to include your packing slip; if you no longer have your packing slip, please leave a note with your name, email address registered on YUP GEAR, and order reference number (R123456789). Please note, we cannot process merchandise exchanges for customers outside the U.S.

We recommend that you keep your return tracking information until your refund has been issued.